8hi77 Privacy Policy

This Privacy Policy applies to all players who access or use the 8hi77 platform at https://8hi77.app, including the casino games section, sports betting markets, account management portal, and any related services made available to players in Bangladesh. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

References to "8hi77", "we", "us", or "our" throughout this Policy refer to the operator of the 8hi77 platform. References to "you", "your", or "the player" refer to any individual who accesses or uses the 8hi77 platform.

1 Data We Collect

8hi77 collects personal data from you in the following ways: information you provide directly during registration and account use, information generated automatically as you interact with the platform, and information received from trusted third-party service providers. The categories of data we collect are set out below.

1.1 Registration and Account Data

When you create and manage an 8hi77 account, we collect:

• Full legal name as provided during registration.
• Date of birth, used to verify you meet the 18+ age requirement.
• Mobile phone number and/or email address used as your primary contact.
• Username and encrypted password credential.
• Residential address in Bangladesh (collected during KYC verification).

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect against underage gambling and financial fraud, we collect:

• Copies of government-issued photo identification (National Identity Card, passport).
• Proof of address documentation (utility bill, bank statement, or official correspondence).
• Payment method verification (e.g., screenshot or confirmation of your bKash, Nagad, or Rocket account showing your registered name and number).
• Selfie photographs where required for identity confirmation.

1.3 Financial and Transaction Data

We record all financial activity associated with your 8hi77 account, including:

• Deposit amounts, timestamps, and payment method references.
• Withdrawal requests, amounts, destination account references, and processing status.
• Bonus credits, wagering activity, and balance adjustments.
• Mobile financial service account identifiers (bKash number, Nagad number, Rocket number) as provided by you — we do not store full card numbers or mobile banking PINs.

1.4 Gaming and Betting Activity Data

As you use the 8hi77 platform, we automatically record:

• Games played, bet amounts, outcomes, and session durations.
• Sports betting markets accessed, selections made, and bet settlement results.
• Bonus usage, free spin consumption, and wagering requirement progress.
• Responsible gaming tool settings (deposit limits, time-out periods, self-exclusion status).

1.5 Technical and Device Data

When you access 8hi77, our systems automatically collect:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Session start and end timestamps.
• Pages and features accessed within the platform.
• Referring URL (the page from which you navigated to 8hi77, if applicable).

1.6 Communications Data

If you contact our customer support team or correspond with us in any way, we retain records of that correspondence, including live chat transcripts, email exchanges, and any attachments you submit.

2 How We Use Your Data

8hi77 processes your personal data only for defined, legitimate purposes. We do not use your data in ways that would be incompatible with the purposes for which it was collected. The table below summarises our key processing activities and the legal basis for each.

2.1 Marketing Communications

8hi77 may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, seasonal offers, and platform updates. You will only receive direct marketing communications if you have opted in during registration or subsequently through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team.

Withdrawing consent to marketing communications will not affect the lawfulness of any processing carried out prior to withdrawal, and will not affect your ability to continue using the 8hi77 platform.

3 Cookies & Tracking Technologies

8hi77 uses cookies and similar tracking technologies to enable core platform functionality, improve your experience, and gather aggregate analytics about how players use our services. A cookie is a small text file placed on your device by our website when you visit.

3.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account state, and enable secure financial transactions. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and Analytics Cookies: We use anonymised analytics data to understand which features are used most frequently, identify performance issues, and improve our platform. These cookies collect aggregate, non-personally identifiable information.
• Functional Cookies: These remember your preferences — such as your preferred language, display settings, and responsible gaming tool configuration — so you do not need to re-enter them on each visit.
• Fraud Prevention Cookies: These help us identify suspicious activity such as multiple account attempts from a single device, unusual betting patterns, or bot-driven behaviour.

3.2 Managing Cookies

You may configure your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core 8hi77 platform features. Detailed instructions for managing cookies are available through your browser's help documentation. 8hi77 does not currently respond to "Do Not Track" signals from browsers, as no universally accepted standard for such signals has been established.

4 Data Sharing

8hi77 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to protect it in accordance with standards consistent with this Privacy Policy.

4.1 Payment Service Providers

To process deposits and withdrawals, we share transaction data and the minimum necessary account details with payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard where applicable. These providers process data solely to execute your payment instructions and are not permitted to use it for any other purpose.

4.2 Game Software Providers

The casino games and live dealer tables available on 8hi77 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers receive technical session data necessary to deliver their games (such as session tokens and bet data) but do not receive your full personal profile, identity documents, or payment details.

4.3 Identity Verification Services

Where we use third-party KYC or identity verification services to authenticate your identity documents, your submitted documents and personal details are shared with those services solely for the purpose of verification. Once verification is complete, the provider is required to delete the data in accordance with its data retention obligations.

4.4 Legal and Regulatory Disclosure

8hi77 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 8hi77, its players, or the public. We will notify affected players of any such disclosure where we are legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 8hi77 business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified in advance and the acquiring entity will be required to honour the commitments made in this Privacy Policy or provide you with the opportunity to opt out.

5 Data Retention

8hi77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregate data may be retained indefinitely for platform analytics purposes.

6 Data Security

8hi77 takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Measures

• SSL/TLS Encryption: All data transmitted between your device and the 8hi77 platform is encrypted using 256-bit SSL/TLS protocols.
• Data at Rest Encryption: Sensitive data stored on our servers, including identity documents and financial records, is encrypted at rest.
• Access Controls: Access to personal data is restricted on a need-to-know basis. Only authorised personnel with a specific operational requirement may access player records, and all access is logged and audited.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 8hi77 accounts for enhanced login security.

6.2 Organisational Measures

• All staff with access to personal data are trained in data protection obligations and security best practices.
• Third-party service providers are subject to data processing agreements that require them to maintain security standards consistent with those applied by 8hi77.
• We conduct regular internal reviews of our data handling practices and security controls.

6.3 Data Breach Response

In the event of a confirmed data breach that is likely to result in a risk to the rights and freedoms of affected players, 8hi77 will notify affected players without undue delay through their registered contact details. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the measures we are taking to address it.

7 Your Privacy Rights

As a player on the 8hi77 platform, you hold the following rights in relation to your personal data. These rights may be exercised by contacting our customer support team via live chat or email at [email protected].

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will respond to valid access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly through your account settings page.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data is being processed unlawfully. Please note that this right is subject to our legal obligations to retain certain data (see Section 5).
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a dispute over data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on our legitimate interests. You may also object to direct marketing at any time without needing to provide a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.

8hi77 will not discriminate against players who exercise their privacy rights. Exercising any right listed above will not affect your ability to use the platform, provided your account remains in good standing and compliant with our Terms and Conditions.

8 Policy Updates & Contact

8.1 Changes to This Policy

8hi77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via your registered email address or through an in-platform notification. We encourage you to review this Policy periodically to stay informed of how we protect your data.

Continued use of the 8hi77 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any change, you should discontinue use of the platform and request account closure.

8.2 Children's Privacy

The 8hi77 platform is strictly intended for players aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to us, we will take immediate steps to delete that data and close the associated account. 18+

8.3 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled at 8hi77, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Response Time: Data subject requests are acknowledged within 48 hours and fulfilled within 30 calendar days.

Our support team is available around the clock, seven days a week, including Eid and all Bangladesh public holidays, to assist you with any privacy-related matter.