Responsible Gaming
at 8hi77

1 Our Commitment to Responsible Gaming

8hi77 believes that gambling should be an enjoyable form of entertainment — nothing more, and nothing less. For the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, placing a bet on cricket or spinning the reels on a slot game is a recreational activity enjoyed within personal budgets and time limits. We want every 8hi77 player to keep it that way.

Our responsible gaming programme exists to provide every player with the information, tools, and support needed to make informed decisions about their gambling activity. We take this responsibility seriously — not as a regulatory formality, but as a genuine commitment to the long-term wellbeing of our community.

8hi77 will never encourage a player to gamble beyond their means. Our promotional materials are designed to be honest and transparent, and we will never pressure a player who has activated a responsible gaming tool to reverse or relax that protection. If at any point you feel that gambling is causing you stress, financial difficulty, or interpersonal conflict, we urge you to use the tools described on this page or contact our support team immediately.

2 Age Restriction — 18+ Only

Access to the 8hi77 platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable policy that applies to every product on the platform — casino games, live dealer tables, slots, sports betting, and all promotional features.

2.1 How We Verify Age

All players are required to complete identity verification (KYC) before they can make a deposit or withdrawal. As part of this process, you must submit a valid government-issued photo ID — such as your National Identity Card (NID) or passport — which confirms your date of birth. Players who cannot provide satisfactory proof that they are aged 18 or above will have their accounts permanently closed and any deposited funds returned to their payment source.

2.2 Protecting Young People

If you share a device with younger family members, we strongly recommend enabling device-level parental controls to prevent access to gambling websites. Software tools such as Net Nanny, Qustodio, and built-in family safety settings on Android and iOS devices can restrict access to online gambling platforms.

If you suspect that a minor has accessed 8hi77 using your account or device, contact our support team immediately. We will investigate and take appropriate action, including account suspension and a full review of activity.

3 Responsible Gaming Tools

8hi77 provides a comprehensive set of player-controlled tools accessible directly from your account dashboard under the "Responsible Gaming" settings section. These tools are free to use, take effect promptly, and cannot be overridden by our customer support team without completing the required waiting periods described below.

3.1 Deposit Limits

You can set a maximum deposit amount per day, per week, or per month. Once a limit is active, the platform will block any deposit attempt that would cause you to exceed your chosen threshold within the relevant period.

• Daily deposit limit: Caps your total bKash, Nagad, Rocket, or other deposits within any 24-hour rolling period.
• Weekly deposit limit: Caps your total deposits across any 7-day rolling period.
• Monthly deposit limit: Caps your total deposits across any 30-day rolling period.
• Reducing a limit: Takes effect immediately upon saving.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is deliberate and cannot be waived.

3.2 Loss Limits

In addition to deposit limits, you may set a maximum net loss threshold per day, week, or month. Once your losses reach this threshold within the period, all real-money gaming activity will be paused until the period resets. Like deposit limits, reductions take immediate effect while increases require a 7-day cooling-off period.

3.3 Session Time Limits

Set a maximum continuous play duration — for example, 60 minutes, 90 minutes, or 2 hours. When your session approaches the limit, you will receive an on-screen warning with 5 minutes remaining. At the limit, you will be automatically logged out. You may set a new session time limit when you next log in.

3.4 Reality Checks

Enable periodic on-screen reminders that display your session duration and net gambling result at intervals you choose (every 30, 60, or 90 minutes). Reality checks help you maintain awareness of time spent and money wagered without interrupting your session — you may dismiss the reminder and continue playing, but it ensures you are making a conscious, informed choice each time.

3.5 Time-Out (Temporary Break)

A time-out suspends your 8hi77 account for a fixed period: 24 hours, 7 days, or 30 days. During a time-out:

• You cannot log in or place bets.
• All pending bonus offers are frozen.
• All marketing communications from 8hi77 are automatically paused.
• Pending withdrawal requests already approved prior to the time-out will still be processed.
• The time-out cannot be lifted before it expires — not even by contacting customer support.

4 Self-Exclusion

Self-exclusion is the strongest protection tool available on 8hi77. It is designed for players who believe their gambling has become or is becoming a serious problem and who want a definitive, enforced break from the platform.

4.1 How Self-Exclusion Works

You may request self-exclusion for a minimum period of 6 months, or for periods of 1 year, 2 years, 5 years, or permanently. Once activated:

• Your account is immediately and irrevocably suspended for the chosen duration.
• Any active bonuses and promotional offers are cancelled.
• All marketing communications are permanently stopped for the exclusion period.
• You cannot create a new 8hi77 account during the exclusion period — our systems actively block registration attempts from your verified identity and known devices.
• Any balance remaining in your account at the time of self-exclusion will be returned to your nominated payment method (bKash, Nagad, or Rocket) within 3–5 business days, less any pending wagering requirements on bonuses already claimed.

4.2 Requesting Self-Exclusion

You can initiate self-exclusion through your account dashboard under Responsible Gaming > Self-Exclusion, or by contacting our customer support team directly via live chat or email at [email protected]. When contacting support, state clearly that you wish to self-exclude and specify your preferred duration. The exclusion will be activated within 24 hours of your request being received, and you will receive a confirmation to your registered contact details.

4.3 Lifting a Self-Exclusion

A self-exclusion cannot be lifted before the end of the chosen period under any circumstances. After the exclusion period ends, reactivation of your account requires a written request to our support team, a mandatory 24-hour reflection period, and completion of a responsible gaming questionnaire. Permanent self-exclusions cannot be reversed.

5 Recognising Problem Gambling

Problem gambling can develop gradually, and many people do not realise it has become an issue until the consequences are already serious. Being aware of the warning signs is the first step toward getting help. The following patterns may indicate that gambling is becoming problematic:

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — continuing to bet in an attempt to recover money you have lost.
• Gambling with money earmarked for essential expenses such as rent, utilities, or food.
• Feeling irritable, anxious, or restless when not gambling, or when attempting to cut back.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, education, family responsibilities, or social activities because of gambling.
• Borrowing money, selling possessions, or seeking loans specifically to fund gambling activity.
• Gambling as a way to escape personal problems, stress, depression, or loneliness.
• Repeated unsuccessful attempts to cut down or stop gambling.
• Feeling that gambling is the most important activity in your life.

Experiencing one or more of these signs does not mean you are beyond help. Early recognition and honest self-assessment are powerful tools. 8hi77 encourages any player who identifies with these patterns to use our self-exclusion or time-out tools immediately, and to reach out to one of the support resources listed in Section 7.

6 Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gaming assessment tools. Answer honestly — your responses are for your own benefit only. If you answer "yes" to three or more of these questions, we strongly encourage you to review the support resources in Section 7 and to activate one of the protection tools in your account settings.

If you answered "yes" to three or more of the above questions, please take action today. Activate a deposit limit or time-out through your account settings, and consider reaching out to one of the independent support organisations listed below. You do not have to manage this alone.

7 Support Resources

8hi77 works alongside independent organisations that specialise in supporting individuals and families affected by problem gambling. The following resources provide confidential advice, counselling, and practical support:

7.1 Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who have joined together to do something about their own gambling problem. Meetings are available in many formats including in-person and online. Their twelve-step programme has helped millions of people worldwide find a path to recovery. Visit www.gamblersanonymous.org for information and meeting schedules.

7.2 GamCare

GamCare is a leading provider of information, advice, and support for anyone affected by gambling harms. Their trained advisors offer free, confidential support via online chat and forums, available around the clock. Visit www.gamcare.org.uk for resources tailored to players, families, and employers.

7.3 BeGambleAware

BeGambleAware provides free, confidential information and support for anyone concerned about their gambling or the gambling of someone close to them. Their platform includes self-assessment tools, live chat support, and a comprehensive library of educational resources. Visit www.begambleaware.org.

7.4 National Problem Gambling Helpline

If you are based in Bangladesh and need to speak to someone urgently about a gambling concern, you can also contact the Kaan Pete Roi emotional support helpline, which provides confidential mental health and crisis support. Their team speaks to callers about a wide range of personal difficulties including financial stress and addictive behaviour.

8 Contact 8hi77 Support

Our customer support team is available 24 hours a day, 7 days a week — including Eid and all Bangladesh public holidays. If you have a responsible gaming concern, please do not hesitate to reach out. You will be connected with a trained team member who can help you activate the right protective tools for your situation.

8hi77 also encourages all players to review our FAQ page for quick answers to common questions about account limits, deposits, and game rules. Our Terms and Conditions and Privacy Policy pages provide further detail on how we operate and protect player data.